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Corporate Corporate Basic Information Message from the President Corporate Profile / Access ∟Mitsubishi Chemical Group Corporation ∟Mitsubishi Chemical Corporation ∟Mitsubishi Tanabe Pharma Corporation ∟Nippon Sanso Holdings Corporation Leadership Organization Chart Global Network Number of Subsidiaries History Corporate Brochure Evaluation by Outside Parties Approach to Corporate Activities Group Concept Charter of Corporate Behavior Value Creation Model Health and Productivity Management Management Strategy Management Policy Business Strategy ∟Specialty Materials ∟Industrial Gases ∟Health Care ∟MMA ∟Petrochemicals and Carbon Products Governance Corporate Governance ∟Corporate Governance Guidelines Risk Management Compliance Media KAITEKI Solution Center  Digital Showroom  Social Media ∟LinkedIn account  ∟X account  ∟YouTube channel  Products Innovation Innovation CTO Message --> Innovation Strategy Intellectual Property Strategy Mitsubishi Chemical Corporation R&D Main R&D Organization Award History Paper Submission Investors Investors Management Policy Message from the President --> Management Policy Disclosure Policy IR News IR News TSE Filings Basic Information Chart IR Calendar Financial Data ∟Financial Highlight ∟Historical DATA  Evaluation by Outside Parties (ESG) Other IR Information ∟FAQ on IR ∟Contact on IR ∟IR Sitemap IR library Financial Results Operating Summaries Analysts Meeting Materials Integrated Reports Securities Reports Report in Line with the Recommendations of the TCFD To Our Individual Investors The Mitsubishi Chemical Group in Numbers Stock and Bond Information ∟Stock Information ∟Dividend ∟Shareholders Meeting ∟Articles of Incorporation ∟Ratings and Bonds Sustainability Sustainability Sustainability Activities Sustainability Approach and Promotion Structure Material Issues and　Sustainability(MOS) Indices​ ESG Initiatives Environment Social Governance Sustainability Data Sustainability (MOS) Results Non-Financial Data Sheets GRI Standards Integrated report "KAITEKI Report" News News Releases Information IR News TSE Filings Contact Us 日本語 English 中文 --> --> --> --> HOME Sustainability Engagement with Society Customer Satisfaction Customer Satisfaction Through dialogue with customers, the Mitsubishi Chemical Group seeks to reflect customer feedback in its sales activities and measures to improve products and services. Increasing customer satisfaction through these sorts of activities will pave the way for the Group's sustainable growth. Main Activities Performing the Customer Satisfaction Survey The Customer Satisfaction Survey is performed by operating companies through the issuance of questionnaires to customers. The survey is made up of core questionnaires covering the functions and quality of products and services, while also including various other aspects, such as the Group's response to problems and other inquiries, reduction of environmental impact, and resource and energy savings. The replies from customers are shared among relevant personnel including top management, and are being applied in each division to further improve products and services. The survey also includes questionnaires regarding awareness of and sympathy with the concept of KAITEKI that the Mitsubishi Chemical Group advocates in order to improve the Group's brand value. Product Stewardship Policy We published our Product Stewardship Policy, which forms the basis for our Responsible Care activities, on September 1, 2015. In accordance with this policy, we will make every effort to communicate product safety information throughout the product life cycle (development, procurement, production, distribution, marketing, use, disposal, and recycling) and manage products in collaboration with stakeholders at every step in the value chain in order to minimize our products’ impact on human health, safety, and the environment. Operating KAITEKI Square Showroom Mitsubishi Chemical Group Corporation operates KAITEKI Square showroom within its Head Office building as a venue for dialogue with customers and suppliers. KAITEKI Square comprises three areas: 1) the special exhibition zone focusing on science and technology's role in solving 21st century social issues; 2) the permanent exhibition zone that introduces the Mitsubishi Chemical Group's technological and integrated abilities through exhibitions of products and technologies; and 3) a concept zone for experiencing future society through films and interactive exhibits. Permanent exhibition zone KAITEKI theater Coexistence with the environment Reducing Greenhouse Gas Emissions Resource Management Water Management Environmental Management Biodiversity Product Stewardship Engagement with Society Customer Satisfaction Information Management CSR Procurement Efforts Community Involvement Valuing Stakeholders Supply Chain Management Human Resources Management Occupational Health and Safety Work-Life Balance Supporting the Success of Diverse Human Resources Relationship between Employers and Employees Improvement of Employee Engagement Human Resources Development Respecting Human Rights Governance コーポレートガバナンス リスク管理 --> Legal Compliance 法令等の遵守 --> Prevention of Corruption Initiative and Leadership Corporate Information Corporate Information Corporate Information Basic Information Message from the President Corporate Profile / Access ∟Mitsubishi Chemical Group Corporation ∟Mitsubishi Chemical Corporation ∟Mitsubishi Tanabe Pharma Corporation ∟Nippon Sanso Holdings Corporation Leadership Organization Chart Global Network Number of Subsidiaries History Corporate Brochure Evaluation by Outside Parties Approach to Corporate Activities Group Concept Charter of Corporate Behavior Value Creation Model Health and Productivity Management Management Strategy Management Policy Business Strategy ∟Specialty Materials ∟Industrial Gases ∟Health Care ∟MMA ∟Petrochemicals and Carbon Products Governance Corporate Governance ∟Corporate Governance Guidelines Risk Management Compliance Media KAITEKI Solution Center Digital Showroom Social Media ∟LinkedIn account  ∟X account  ∟YouTube channel  Business・Products Business・Products Innovation Innovation Innovation CTO Message --> Innovation Strategy Intellectual Property Strategy Mitsubishi Chemical Corporation R&D Main R&D Organization Award History Paper Submission Investor Relations Investor Relations Investor Relations Management Policy Message from the President --> Message from the CFO --> Outside Directors’ Discussion Meeting --> Management Policy Disclosure Policy IR News IR News TSE Filings Basic Information Chart IR Calendar Financial Data Evaluation by Outside Parties (ESG) Other IR Information ∟FAQ on IR ∟Contact on IR ∟IR Sitemap IR library Financial Results Operating Summaries Analysts Meeting Materials Integrated Reports Securities Reports Report in Line with the Recommendations of the TCFD To Our Individual Investors The Mitsubishi Chemical Group in Numbers Stock and Bond Information Sustainability Sustainability Sustainability Sustainability Activities Sustainability approach and promotion structure Material Issues and Sustainability(MOS) Indices ESG Initiatives Environment Society Governance Sustainability Data Sustainability (MOS) results Non-Financial Data Sheets GRI Standards KAITEKI Solution Center News Releases Information Digital Showroom Contact Us FAQ The Mitsubishi Chemical Group Official Accounts Sitemap Terms of Use Privacy Policy Social Media Terms of Use Copyright © Mitsubishi Chemical Group Corporation.